This is a stub of a post I wrote a while back. I’m currently reading the Networked Nonprofit and this pondering is particularly relevant in that context.
“Charities often publicise the democratic governance they abide by, rightly so. But many are struggling to make space for the very open platform of consumer involvement that is the web.
Too scared to try. Perhaps they don’t have enough confidence in themselves? but why would that be? What makes them doubt?
The loudest people are generally the highly opinionated with extreme singular views. Hence it’s the bad comments that get heard. The quiet majority are really the ones we want to hear from – its our job to give them the space to be heard.”